How Does It Work?

It is very easy to begin staying ahead of potential emergencies. First, you will need to download Smart911 from either the Apple App Store or Google Play onto a smart device. You will then need to create your Smart911 app account and provide information, such as your contact information, a secure password, the type of phone you are using, and more. After your account is activated, you can fill out an optional profile with facts about the people and pets in your household, any medical conditions and medication usage to note, details about your property, etc. This can give plenty of reference for emergency responders as they head out to assist you. Several commonly asked questions about the Smart911 mobile app include:

Q: Doesn't 911 already have my phone numbers and know who I am?

A: While 911 has records of landline numbers and the name of the person said landline is registered to, it does not have a mobile number registry. Using Smart911 displays your safety profile* right on a dispatcher’s screen with your name and all relevant information. 

Q: Do I need to fill out a safety profile after downloading the Smart911 app? 

A: The app’s safety profile is entirely optional, but we encourage it because of its usefulness. Details, such as how many people live at the house, if there is any medical equipment, special needs, etc., will definitely assist emergency responders in knowing the exact type of care required.

Q: I already receive alerts on my smart device. What notifications will the Smart911 mobile app provide?

A: While your phone or tablet receives emergency alerts, those are typically related to national weather alerts, child abductions, etc. Smart911 notifications for Caroline County residents will be locally based and deal with issues currently affecting the area. These notifications will be used strictly for emergencies and safety precautions; you will not have frequent alerts sent to your device.